Return & Refund Policy

Cancellation / Refund Policy

We endeavour to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see the options for returning or exchanging any of the items.

Cancellation

In the event, you change your mind about your purchase you may request a cancellation within 3 hours* of placing the order with us. Not Applicable for Hyper Local Orders.

Refunds

In the event you wish to return the order(s) placed by you for a refund, you will need to contact us within 2 days of receiving your order(s). Kindly follow the procedure for initiating a refund process:

1. Send us an email on xyz@sportsfuel.in to receive detailed directions for reverse pick-up and return process
2. We will authorise a return only once the request meets the return criteria
3. You will receive shipping labels that you will need to stick on the original packaging with the product packed carefully for a return pick-up from your address
4. Our courier partner will collect the return shipment from you
5. Once the reverse shipment is received by our team, refunds will be processed within 15 working days only under the following conditions:

a) The product in return is unused and is its original packing as confirmed by the team at our warehouse

b) Kindly note, the Shipping charges to deliver the order and for the return will be borne by the customer

c) Refund amount (as applicable) will be processed to the original mode of payment.

6. Cash on Delivery Refunds: Amount will be processed to the customer’s bank account after deduction of shipping charges (two-way) and the applicable charges of Cash on Delivery (generally 3%).

a) In case of Cash on Delivery refunds, the customer will need to provide by email a certified copy of their Pan card, Cancelled cheque and request to refund the amount to the said account on xyz@sportsfuel.in